Making a Claim

Touring Caravan Emergency UK Assistance Helpline

If you require emergency assistance following an accident or breakdown within The United Kingdom of Great Britain, Northern Ireland, Channel Islands and Isle of Man a call to the helpline will give you access to a network of approved recovery agents.

Please note this is a pay as you go service but you may subsequently be able to claim under your policy for certain costs for example the cost of recovering your caravan to the nearest suitable repairer and damage to your Caravan following an accident.

Telephone: 01206 771 771 (24 Hours a day)

For claims on policies bought before 1st April 2015

Please contact MB&G on:

Telephone: 0191 258 8120

For claims on policies bought after 1st April 2015

Please contact Lucas Claims Solutions on:

Telephone: 0333 400 9982 (24 hours a day)

Important Note:
Please refer to the 'Making a Claim' section of our latest Touring Caravan Policy Booklet and Static Caravan Policy Booklet for full details of the claims process.