Why choose Simple?

  • Any driver cover as standard
  • New for old cover
  • Discounts for Caravan Club members
  • Spread the cost by Monthly Direct Debit


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Privacy Policy

Simple Caravan Insurance is a business name of Millennium Insurance Brokers Limited “We” or “our” or “Simple”) are committed to protecting and respecting your privacy.

Within this Privacy Policy you will find information on how Simple collects and uses your personal data which you provided to us and which we collected during your use of the website. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Millennium Insurance Brokers Limited, Direct House, Quay Point, Lakeside Boulevard, Doncaster, DN4 5PL.

How We Collect Data about You and Your Use of This Site

As a user of www.simplecaravaninsurance.com (“our Site”) you will always have control of the personal data we collect about you. However, there will be areas of our Site that will require you to provide certain data for you to be able to use or access them. Personal, property and quote data may be collected via a variety of methods. We will also collect data on site visits and the method by which you navigate your way through our Site.

How We Use Your Data

We may collect and process the following data about you:

Fulfilment Data:

Personal data collected as part of the purchase process will be held primarily to fulfil your request or instruction. This data will be retained and may be used for any of the following purposes; accounting, billing and auditing, claims, administrative and legal purposes, security and payment verification. Details of credit cards or other payment methods will not be stored.

Marketing Communications Data:

We will use your data, or where you have consented permit selected third parties to use your data, to keep you informed of special offers or products and services that may be of interest to you, and which are the same or similar to those for which you disclosed your personal details to us. Where you have consented, we may also use your data, or permit selected third parties to use your data, to keep you informed of other special offers or products which we think may be of interest to you. We may also use data to tailor promotions to your requirements and from time to time, we may use your data to contact you for market research purposes. If you contact us, we also may keep a record of that correspondence.

Improve our Site experience:

We use information held about you to ensure that content from our Site is presented in the most effective manner for you and for your computer, to allow you to participate in interactive features of our service, when you choose to do so and to notify you about changes to our service.

Analysis Data:

Data collected online may be used to carry out analysis that will allow us to monitor the success of our service and plan future Site content and activity. Details of your visits to our Site may be collected including, but not limited to, traffic data, location data, weblogs and the resources that you access. This data, which will be kept anonymous, may also be used to allow us to profile our customers, in order to better understand their requirements and help us to improve our service.

IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookies

To allow us to maintain information about customers during their visit and to save you time by storing certain pieces of information you may need during the visit, we use small text-only data files known as ‘cookies’. This website can be viewed without accepting any cookies, although most browsers accept them automatically. Cookies can be deleted from your browser, or by amending your browser settings you can prevent their automatic receipt.

ClickTale

This Site uses ClickTale web analytics service. ClickTale uses cookies to help us to analyse how users use the Site. We are using the information collected by ClickTale service to improve the overall user experience on our Site and to locate any issues or problems with the website itself and your usage of it. ClickTale may record the activity you carry out on this website. ClickTale does not collect personally identifiable information that you do not voluntarily enter in this website. ClickTale does not track your browsing habits across web sites which do not use ClickTale services. You can choose to disable the Service at http://www.clicktale.net/disable.html

How to Opt Out of Receiving Marketing Communications

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by requesting to unsubscribe from our marketing database on receipt of a marketing communication.

If you are an existing customer, we may contact you by post or electronic means (including email and SMS). If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by post or electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

If you receive marketing communications from us by post, email or telephone, each correspondence will also contain instructions as to how you can unsubscribe from receiving future communications. Should you prefer to make your opt-out request in writing, please send all correspondence to: admin@simplecaravaninsurance.co.uk

How You May Amend Data Submitted By You

To amend your personal data held by Simple, simply log onto the Site using your unique username and password and select ‘My Account’ and edit personal details or alternatively contact us using the details provided below.

Access to Personal Data

The Act gives you the right to access personal data held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the personal data we hold about you.

Who Your Data May Be Disclosed To

When you apply for insurance and/or make a claim, you will be required to disclose relevant personal data about yourself to Simple or their agents, including data which is deemed “sensitive” under the Data Protection Act 1998. Your explicit consent to the processing of this data, which is required under the Data Protection Act 1998, will be requested at the time of purchase or when you make a claim.

We may disclose your personal data to third parties:

  • In the event of the sale of all (or substantially all) of our business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets, and your personal data may be one of the assets transferred to the buyer.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Simple, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Any data that you provide to Simple may also be shared with other insurers, for the purpose of preventing fraudulent claims. All data provided by yourself will be used by Simple, its agents and associated companies, other insurers, regulators, industry and public bodies (including the police) and agencies to process this insurance and any upgrade to this insurance, handle claims relating to this insurance and prevent fraud. This may involve the transfer of such data to other countries (including those which have limited or no data protection laws). Simple will take steps to ensure that your data is held securely.

How Data is Kept Secure

When you book online with Simple, your web browser connects with the website through SSL (Secure Sockets Layer) which ensures the security of your credit card details and other personal data. SSL is an industry-standard way to send personal data securely over the Internet. The use of SSL and digital certificates ensures you are actually sending data to Simple and not someone who claims to be Simple so you can be sure of purchasing your policy in complete confidentiality and safety. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of data via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorised access.

Where We Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, responding to your request for further information. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Links to External Websites

This website provides links to external sites to ensure our visitors are able to find all the information they require. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Policy Changes

Any changes to the way Simple collects or uses data will be promptly reflected in this policy.

Contact

For any queries as to the collection or use of your personal data, please contact us at admin@simplecaravaninsurance.co.uk or write to us at Customer Service Manager, Simple Caravan Insurance, Quay Point, Lakeside Boulevard, Doncaster, DN4 5PL.